Apartments in Raleigh, NC
FAQs about Life at The Miles
We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!
General Community Information
Absolutely! You're welcome to personalize and decorate your apartment home to make it your own. We simply ask that you prime the walls before moving out to ensure a smooth transition.
As a valued resident of The Miles, you'll enjoy exclusive discounts at all the shops and restaurants we're connected to in our community, adding even more value to your living experience!
Amenities & Features
While we don't offer furnished apartments directly at The Miles, we're happy to recommend CORTS Furniture Rental for convenient, flexible furnishing solutions.
Every apartment at The Miles features modern stainless steel appliances including a refrigerator, microwave, and oven/range for your convenience.
Yes! All units at The Miles include convenient in-unit stackable washer and dryer, so you can do laundry on your own schedule without leaving your apartment.
Our resort-style pool and deck areas are available for residents to enjoy from dusk until dawn, with daily hours from 9:00 AM to 9:00 PM.
The Miles Fitness Center is open 24 hours a day, 7 days a week, giving you the flexibility to work out whenever it fits your schedule.
Yes, The Miles features controlled access entry using KeyFob technology. You can also use your smartphone as a digital key for added convenience and security.
Parking is available on your floor for ultimate convenience. Covered parking is available for a monthly fee. See floorplans page for details.
Yes! The Miles is equipped with ChargePoint electric vehicle charging stations, making it easy to charge your EV right at home.
Leasing Process & Utilities
Applications are typically approved within 48-72 hours. In many cases, you'll hear back even sooner, but please allow up to 3 business days for processing.
Yes! We offer flexible short-term leases starting at 6 months, perfect for those needing temporary housing or who prefer shorter lease commitments.
Corporate leases are not currently available at The Miles. However, we'd be happy to discuss alternative leasing options that might work for your business needs.
Yes! Take advantage of our current move-in special: 2 months of base rent for all floor plans when you apply within 48 hours. Don't miss this limited-time offer!
Subletting is not permitted at The Miles. All residents must be listed on the lease agreement and approved through our standard application process.
We offer convenient rent payment options through the LOFT Resident Portal, as well as FLEX and BILT payment services to make paying rent easy and flexible.
Yes, renters insurance is require for all residents. Speak with a leasing professional on what policy you must maintain.
Your monthly rent does not include utilities.
Setting up your electric service is easy! Simply call Duke Progress Energy at 919-508-5400 or visit duke-energy.com/home to establish service in your name before your move-in date.
Cable and internet services are provided exclusively through Spectrum and are already installed in your apartment. On your move-in day, you'll receive an email with your WiFi password so you can connect immediately.
Location & Neighborhood
Absolutely! The Miles offers direct access to GoRaleigh public transportation, making it easy to commute throughout the city without a car.
The Miles is located in an excellent school district. Public school options include Conn Elementary, Oberlin Middle School, and Needham Broughton High School. Private school options nearby include Sacred Heart Cathedral School and Saint Mary's School.
Maintenance & Services
Yes! All packages and deliveries are accepted at our leasing office and securely stored in our dedicated package room for easy pickup at your convenience.
Yes! The Miles has a dedicated on-site maintenance team ready to help you with any issues that may arise in your apartment home.
Maintenance requests are easy! Simply submit a ticket through the LOFT Resident Portal, or call our emergency maintenance line at (984) 357-1539 for urgent issues that need immediate attention.
We take maintenance seriously! All requests are handled promptly through the LOFT system, ensuring your issues are tracked and resolved quickly by our professional maintenance team.
No, you don't need to be present for maintenance visits. When submitting your LOFT maintenance request, simply indicate whether you're comfortable with our team entering your apartment while you're away. We always respect your preferences.
Locked out? No problem! Call our Emergency Maintenance line at (984) 357-1539, or use your smartphone as a digital key to regain access to your apartment.
Before you move in, our team conducts a thorough inspection and professional preparation of your apartment. We complete all necessary maintenance, touch-ups, and cleaning, test all appliances and utilities, and ensure everything meets our high community standards so you can feel at home from day one.